Last Updated: June 2026
Thank you for playing our Game.
This Refund Policy explains how refund requests are handled for purchases made through the Game and related Services.
Purchases may include virtual currency, virtual items, upgrades, cosmetic content, and other digital features made available within the Services. Unless otherwise required by applicable law, purchases are considered final once the content has been successfully delivered to the user's account.
Virtual items are licensed for use within the Game, have no real-world monetary value, and cannot be exchanged for cash or transferred outside the Services.
Refund requests may be considered in limited situations, such as duplicate transactions, unauthorized purchases, billing errors, technical issues that prevent delivery of purchased content, or where a refund is required by applicable consumer protection laws. Each request will be reviewed individually based on the information provided and the circumstances of the transaction.
Refunds are generally not provided for change of mind, dissatisfaction with gameplay or game features, accidental purchases, partially used virtual items, or account restrictions resulting from violations of the Terms of Service.
If you believe a transaction was unauthorized or processed incorrectly, please contact us as soon as reasonably possible so that the matter can be investigated. We may request additional information to verify the transaction and assist with the review process.
Users are encouraged to contact Customer Support before initiating a payment dispute or chargeback with their payment provider. Fraudulent, abusive, or intentionally misleading refund claims may result in restrictions on access to the Services.
Where a refund is approved, the amount will generally be returned through the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.
Nothing in this Policy limits any rights or remedies that may be available under applicable consumer protection laws.
We may update this Refund Policy from time to time. Continued use of the Services following any updates constitutes acceptance of the revised Policy.
For questions regarding this Refund Policy or to submit a refund request, please contact us through the Contact Us page or by email at support@pedalrushdowngame.com.
